HELP
SUPPORT
Stuck, found a bug, or just want to tell us about a street that deserves a story? Email us and a human will reply.
SUPPORT@GETVESTIGE.CO.UKCOMMON QUESTIONS
STORIES AREN'T TRIGGERING AS I WALK
Check that Vestige has location permission (set to 'Always' for stories with your phone locked) and that you have a network connection. Stories are tied to real places — densely storied areas like city centres work best.
AUDIO STOPS WHEN I LOCK MY PHONE
Background audio is supported. If playback stops, check your device's battery-saver settings aren't restricting the app, then restart the session from the home screen.
HOW DO I CANCEL MY SUBSCRIPTION?
Subscriptions are managed by the App Store or Google Play. Open your store account's subscription settings to cancel — your premium access continues until the end of the paid period.
HOW DO I DELETE MY ACCOUNT?
Open the app → Account → Delete Account. This permanently removes your account and all associated data. It cannot be undone.